EllyBead jewelry designer contemporary jewelry designs available in unique handmade jewelry, and art jewelry
Currently EllyBead processing time remains an average of 1-4 business days. This does not include the shipping time needed by the US Postal Service and during COVID-19 we are seeing many packages arriving safely but sometimes without real-time tracking updates. This is completely out of EllyBead's control and we ask customers to have patience during this unprecedented time. Please allow an estimated 3-5 ~additional~ business days for domestic delivery.
Each piece arrives in a signature EllyBead box or pouch inside a bubble wrap poly mailer to ensure safe travel, storage, and gifting!
EllyBead items may be exchanged up to fifteen (15) days from date posted as delivered. All exchanges must be in pristine re-sellable condition, include all original packaging elements.
Please contact us first at sandy@EllyBead.com for return authorization before shipping back your jewelry. Items shipped without prior authorization from EllyBead will be forfeit.
9079 State Route 2
Hicksville, OH 43526
We are not responsible for returned, damaged, lost, or stolen packages, nor are we responsible for incorrect addresses. We ship to the address provided at checkout. Incomplete or incorrectly addressed deliveries can be reshipped at the customer's added postage cost. Shipping fees are non-refundable, even if orders are returned.
We are not responsible for replacing products marked as Delivered. If a package is marked as Delivered, and you don't see it: Check with your mail carrier (they may have "helpfully" tucked it behind porch furniture or planter), your family members (ooh I thought it was for me), and neighbors (you weren’t home and I haven't brought it over yet). Call or visit your local post office and inquire with the tracking number. It is there, and EllyBead is not responsible for sending a replacement.
EllyBead does not accept returns for the purpose of repurchasing to claim a discount code or belated sale price.
Returns will be exchange for store credit.
We stand behind our jewelry and want customers to be satisfied. However we are an independent business (and humans with feelings) so we reserve the right to refuse service if a customer is abusive, derogatory, or suspected to be a scammer.
Most of EllyBead jewelry is handmade from recycled #6 plastic. I clean it, sand it, cut it, color it and then seal it with acrylic sealer, so it will not rub off on your clothes or skin.
We recommend that you:
· Avoid direct contact with perfume body lotion, hair spray or chemicals.
· Remove jewelry before going to bed.
· Avoid direct sunlight heat or cold especially stay away from humidity.
· Remove jewelry when bathing showering or swimming.
· Remove jewelry when participating in physical activities.
· When not in use jewelry should be stored separately in box or pouch.
EllyBead also uses artisan metal and wire and some pieces are purposely antiqued in various gradients for stylistic affect. Oxidation will happen sometimes and depends greatly on the wearer's skin acidity. Black or green tarnish typically occurs when the metal is exposed frequently to sweat, showers, and swimming pools, however this oxide washes off the skin with soap and water, and it wipes off the piece with a bit of toothpaste (minty fresh, not heavy whitening) or a standard jewelry polishing cloth. Do not use electrosonic or chemical cleaners on your EllyBead jewelry
EllyBead values its customers and their privacy. Customer information provided online will not be sold or distributed to third parties. EllyBead strives to maintain a secure and trustworthy relationship between all of its customers; please do not hesitate to contact us with any questions, concerns, or comments!
Copyright © 2020 EllyBead - All Rights Reserved.